Privacy Policy

Introduction

Shakuniya ERP (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, applications, and services. This policy applies to all users, customers, and visitors of Shakuniya ERP.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, company name, email address, phone number

• Billing and contact details

• Account credentials

Technical & Usage Information

• Device type, browser type, IP address

• Operating system and access times

• Pages viewed, features used, and interaction data

Other Information

• Support requests and communications

• Feedback and survey responses

How We Use Your Information

We use collected information for legitimate business purposes, including:

• Providing and managing our services

• Creating and maintaining user accounts

• Improving platform performance and user experience

• Personalizing content and features

• Conducting analytics and usage monitoring

• Communicating updates, support, and service-related notices

Data Sharing and Disclosure

We do not sell personal data. We may share information with:

• Trusted service providers assisting with hosting, analytics, or support

• Business partners for service delivery or integration purposes

• Legal authorities if required by law or to protect legal rights

All third parties are obligated to maintain data confidentiality and security.

Data Security

We implement appropriate technical and organizational security measures, including:

• Encrypted data transmission

• Secure authentication and access controls

• Regular system monitoring and backups

In the event of a data breach, affected users will be notified in accordance with applicable laws.

User Choices and Rights

Users have control over their personal data and may:

• Access, update, or correct account information

• Opt out of non-essential communications

• Request data deletion or restriction of processing

• Manage privacy preferences through account settings

Requests can be submitted via our contact details below.

Cookies and Tracking Technologies

Shakuniya ERP uses cookies and similar technologies to:

• Improve functionality and performance

• Analyze usage patterns

• Enhance user experience

You may control or disable cookies through your browser settings; however, some features may be limited.

Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Users are encouraged to review the privacy policies of those websites independently.

Data Retention

We retain personal data only for as long as necessary to:

• Provide services

• Meet legal, contractual, and operational obligations

Data is securely deleted or anonymized when no longer required.

Legal Basis and Compliance

We process personal data based on:

• User consent

• Contractual necessity

• Legitimate business interests

• Legal obligations

Shakuniya ERP complies with applicable data protection laws, including GDPR and CCPA, and respects user rights under these regulations.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: info@shakuniya.in
Company: Shakuniya Solutions Pvt Ltd